About Thomas
Twenty years at the point where board strategy meets execution
Operating leadership across enterprise AI, data, cybersecurity, digital and regulatory transformation, inside institutions where the margin for error is small.
Short biography
Thomas Mazzaferro
Thomas Mazzaferro is a global enterprise AI, data and digital transformation executive who has led large-scale technology and business transformation across financial services and cybersecurity. He has held senior leadership roles at Cyera, Truist, Western Union, HSBC and JPMorgan Chase, running global organizations and operating budgets while advising boards and executive teams on AI, data, cloud, governance, security and risk. Programs he led contributed more than $40 billion in capital efficiency across Truist, HSBC and JPMorgan Chase, and at Western Union he helped scale a digital business past $1 billion in annual revenue. He has delivered more than 100 global keynotes.
Extended biography
The full record
Thomas Mazzaferro is an enterprise executive and global keynote speaker focused on the intersection of artificial intelligence, data, cybersecurity, digital transformation and enterprise value creation. Across Cyera, Truist, Western Union, HSBC and JPMorgan Chase, he has built and led global teams, owned operating budgets of $900 million across two global mandates, advised boards on enterprise transformation, modernized technology and data platforms, commercialized new capabilities, and translated emerging technology into measurable business outcomes.
At Cyera, an AI-era data security platform, Thomas served as Chief Data Officer, Strategy and sat on the executive leadership team during a period in which company valuation rose from $3 billion to $12 billion. His work included contributing to net new annual recurring revenue, helping shape AI security product and go-to-market strategy, advising enterprise clients on AI security and AI transformation, and leading an enterprise-wide AI deployment that reached 88 percent weekly active usage.
Previously, as Chief Data, AI and Analytics Officer at Truist, Thomas managed a $500 million P&L and reported to the board monthly. He set enterprise AI, data and cloud strategy, modernized technology and modeling platforms while delivering 50 percent cost savings, contributed to capital efficiency across the institution, drove remediation of more than 1,000 regulatory and audit findings, and co-led generative AI capability recognized in American Banker's Innovation of the Year 2025 program.
At Western Union, Thomas was Chief Digital, Data and Innovation Officer with responsibility spanning 200 countries, 600,000 retail locations, a global organization of more than 2,000 people and a $400 million P&L. He helped scale the digital business from $500 million to more than $1 billion in annual revenue, doubled the digital customer base from 5 million to more than 10 million, launched digital banks across four European markets, and consolidated a 20 petabyte data estate into a single modern platform at 50 percent lower cost.
Earlier roles at HSBC and JPMorgan Chase established deep expertise in enterprise data, risk, regulatory transformation, stress testing, capital and global operating models, including retail stress testing across $700 billion in assets and 39 countries. Across his career, Thomas has operated at the point where board strategy meets execution.
Thomas has delivered more than 100 global keynotes and has been named to industry Top 100 leadership lists eight times, including the DataIQ 100 USA in 2022, 2023 and 2024, CDO Magazine's Data Leaders 100 for North America in 2024 and 2025, and the 2025 Top 100 Chief AI Officers. He holds an MBA from The Ohio State University and a Bachelor of Science in Business Administration from Villanova University.
Executive career
Roles and mandates
Titles and dates as recorded by Thomas. Scope described in the terms the role actually carried.
- 2025 to 2026 Cyera
Chief Data Officer, Strategy
Executive leadership team member at an AI-era data security platform through a period in which company valuation rose from $3 billion to $12 billion. Shaped AI security product and go-to-market strategy, advised enterprise clients on AI and data security, and led an enterprise-wide AI deployment.
- 2023 to 2025 Truist Financial Corporation
Chief Data, AI and Analytics Officer
Owned a $500 million P&L and reported to the board monthly. Set enterprise AI, data and cloud strategy, modernized technology and modeling platforms at 50 percent lower cost, established governance across more than 500 processes, and delivered award-recognized generative AI capability.
- 2020 to 2023 Western Union
Chief Digital, Data and Innovation Officer
Remit across 200 countries, 600,000 retail locations and a global organization of more than 2,000 people, with a $400 million P&L. Scaled the digital business from $500 million to more than $1 billion in annual revenue and doubled the digital customer base.
- 2018 to 2020 HSBC
North America Chief Data Officer
Led the data agenda for the North America business, covering governance, regulatory data, analytics platforms and modernization across retail and wealth.
- 2016 to 2018 HSBC
SVP, Global Head of Retail Stress Testing and Impairments
Led retail stress testing across $700 billion in assets and 39 countries, and executed global regulatory stress testing programs.
- 2015 to 2016 HSBC
SVP, Head of Data and Analytics, Retail Banking and Wealth Management
Built the data and analytics capability supporting retail banking and wealth management across the global business.
- 2013 to 2015 JPMorgan Chase
Head of Credit Risk Management and Basel Capital
Led credit risk management and Basel capital work, connecting risk measurement to capital outcomes across consumer portfolios.
- 2007 to 2013 JPMorgan Chase
Business Unit CFO and COO, Consumer and Community Banking
Combined finance and operating leadership inside the consumer and community banking business, covering performance management, cost, controls and operations.
Board and advisory
Governance experience
- Board
Viewpoint
Board Member, Strategy and Operating Sub-Boards
Advisory work on growth, operating performance, governance and strategic execution.
- Board
The Ohio State University, Fisher College of Business
Board Member
Advisory work on institutional strategy and AI-driven curriculum transformation.
- Advisory board
Snowflake
Advisory Board Member
Advisory work with executive and product leadership on enterprise AI, data strategy and platform innovation.
- Advisory board
Alteryx
Advisory Board Member
Served two years advising leadership on AI product transformation, platform strategy and self-service analytics.
- Advisory board
Ataccama
Advisory Board Member
Advisory work on enterprise AI strategy, product innovation and agentic data quality.
Listed as experience held. Advisory board membership at technology companies is not published by those companies, so these appointments are reported rather than independently confirmable.
Education
Academic background
- The Ohio State University Master of Business Administration Concentration in finance and corporate strategy.
- Villanova University Bachelor of Science, Business Administration Major in finance, minor in marketing.
Academic distinctions
- Academic All-American
- Big East Scholar Athlete
- National Scholars Honor Society
- Society of Collegiate Scholars
- Founded and managed the Villanova Equity Society, a student-managed fund with more than $200,000 under management
Leadership philosophy
Four convictions that shape every session
- 01
Strategy is only as good as the operating model beneath it
Ambition is rarely the constraint. Decision rights, funding, platform choices and accountability are. Most AI programs that stall have a structural problem rather than a technology problem.
- 02
Control and speed are not opposites
In regulated environments the fastest teams are usually the ones with the clearest controls, because they spend less time re-litigating whether something is allowed. Governance designed in advance is an accelerator.
- 03
Measure what a CFO would recognize
Transformation earns its next round of funding through revenue, cost, capital efficiency and risk reduction. Activity metrics do not survive contact with a board.
- 04
Redesign the work, not just the tooling
Layering AI onto an unchanged process produces a faster version of the wrong thing. The return comes from removing steps, moving decisions and changing roles.
Bring this experience to your audience
Sessions for boards, C-suite leadership teams, global conferences, private executive forums and customer summits. Send the event details and you will hear back with availability and a recommended session.